# Indra Micheal describes skills, hygiene and service concerns
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The case file · CASE-023
Micheal says they paid ₹16,000 for a six-month plan and had not received proper service after two months, despite raising concerns with a relationship manager.
Domestic help · Indra Micheal · Date: Review posted 31 March 2025
## The experience
Indra Micheal’s one-star Trustpilot review, dated 31 March 2025, says they paid ₹16,000 for a six-month plan covering six hours of help. Micheal alleges that the assigned workers were untrained or unprofessional and lacked cooking, cleaning and laundry skills. They also describe hygiene concerns. Micheal says two months had passed without proper service, despite raising the concerns with a relationship manager, and asks for professional help or a refund. The profile shown with the review is based in India and lists one review.
## Separate customer-call account: Aditi Anand
The additional case notes describe Aditi Anand’s post-hospital attendant booking in Kochi, with an experience date of 18 August 2025. Anand says they expected a verified profile, a confirmed arrival window and a single point of contact. Anand reports that an added charge appeared after confirmation and that a requested written explanation was delayed.
The chronology begins with a requirements discussion and booking request on 16 August 2025. The assignment and service window were confirmed on 17 August. On 18 August, the first scheduled service took place and Anand recorded the concern. On 19 August, Anand contacted support and requested a remedy. Support said it was reviewing the account notes and later sent a brief status update.
The notes list a service confirmation, call log and two photos of the attendance register as supporting material. Anand says they accepted a partial adjustment and arranged the remaining support independently. The outcome was last checked on 17 October 2025. The account was posted on 29 October and updated on 8 November 2025, with a timeline note added later. The notes relate it to support-channel messages about service continuity and supervisor callbacks.
Sequence
## Timeline
1. March 31, 2025
### Review posted
Micheal described concerns about worker skills and hygiene, and said proper service had not been provided after two months.
## Source
[Trustpilot review](https://au.trustpilot.com/review/broomees.com)
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