# jyotis21 describes short placements and a salary-linked replacement dispute
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The case file · CASE-064
jyotis21 says an annual domestic-help plan cost ₹36,359, placements were brief, and a replacement was withheld pending a worker’s salary payment.
Domestic help · jyotis21 · Date: From December 2025
## The experience
jyotis21’s MouthShut review, posted on 22 January 2026 and updated on 30 May 2026, describes an annual domestic-help plan paid upfront at ₹36,359; the updated text also rounds the amount to ₹37,000. The reviewer says they subscribed in December 2025 and were assured of screening and replacements. They report receiving no helper for two months, followed by three placements: Pammi left after four days; a second helper arrived unwell and left after two days, after which the reviewer arranged an “instant maid” independently; and a third worker, Shakuntala, allegedly fell below expectations for about a month and then left.
The reviewer says a refund request made in February was stalled. After Shakuntala left in April, Broomees allegedly required the worker’s salary to be paid before arranging a replacement. jyotis21 says an internal review dated 29 May maintained that there would be no refund or replacement and repeated the salary request. They report filing NCH docket 9349701 and say they were proceeding to the Noida District Consumer Commission to seek ₹1,71,359 in refund and damages.
The platform marks the reviewer as a verified member in India and shows one review. The statements about the events and the review status are the reviewer’s account.
## Separate first-person passage
The source page also contains an overlapping first-person passage saying no helper was provided during an initial month. The notes do not establish whether this passage is jyotis21’s account, so it is presented separately.
## Separate customer-call account: Omkar Anand
The additional case notes describe Omkar Anand’s temporary nanny booking in Mumbai, with an experience date of 17 September 2024. Anand says they expected a punctual start, the listed skills and timely coordinator follow-up. Anand reports that the profile information did not match the person who arrived and that the planned handover did not occur.
The chronology begins with a booking request and requirements discussion on 15 September 2024. The assignment and service window were confirmed on 16 September. The first scheduled service took place on 17 September, and Anand recorded the concern. On 18 September, Anand contacted support and requested a remedy. The notes list a booking email, timestamped chat extracts and a payment receipt as supporting material. The company offered a replacement window and asked for more time to review the charge.
Anand reports receiving a partial refund after several contacts with support. The outcome was last checked on 14 November 2024. The account was posted on 7 November and updated on 13 November 2024, adding the company response while leaving the earlier service description unchanged. The notes associate it with other entries about profile verification and schedule confirmation.
Sequence
## Timeline
1. December 2025–May 2026
### Account period described
jyotis21 describes a December subscription, placements through April and an internal review dated 29 May 2026.
## Source
[MouthShut review](https://www.mouthshut.com/review/broomees-review-muspqptorop)
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