Anurav Chopra describes a delayed worker search and pending refund

The experience

Anurav Chopra’s LinkedIn comment says Broomees had searched for a worker for over a month without assigning one. He says he had been waiting 15–20 days after requesting a refund and had received only a standard response saying the matter had been raised with a concerned team. The captured page displayed the comment as “3d,” which may shift over time.

Separate customer-call account: Bhavna Anand

The additional case notes describe Bhavna Anand’s live-in caregiver booking in Chennai, with an experience date of 5 September 2024. Anand says they expected a trained worker, daily attendance updates and prompt escalation support. Anand reports that the first visit began later than the confirmed window and that duties discussed during booking were treated as optional.

The chronology begins with a requirements discussion and booking request on 3 September 2024. The assignment and service window were confirmed on 4 September. The first scheduled visit took place on 5 September, and Anand recorded the concern. On 6 September, Anand contacted support and requested a remedy. Support said it was reviewing the account notes and later sent a brief status update.

The notes list a booking email, timestamped chat extracts and a payment receipt as supporting material. Anand says the case was marked for follow-up. The outcome was last checked on 9 November 2024. The account was posted on 21 November and updated on 27 November 2024, adding the escalation outcome and date of last contact. The notes cross-reference two entries concerning delayed arrival notices in the same city.