Kritika Maurya recounts delays to a cook subscription start

The experience

Kritika Maurya’s complaint-site listing, dated 26 February 2024, says she bought a six-month cook subscription about two weeks earlier. Despite a clear start date and time, she says repeated follow-ups were needed to find out when the cook would begin.

Separate customer-call account: Nisha Kapoor

The customer-call notes describe a part-time maid-service arrangement in Bengaluru, with an experience date of 14 May 2019. Kapoor expected a screened worker, a confirmed start date, clear pricing, and a responsive coordinator. The notes say the assigned worker arrived late, the duties differed from the sales discussion, and follow-up calls brought conflicting promises.

The account’s chronology begins with an enquiry and requirements discussion on 12 May 2019. The worker profile and start date were confirmed on 13 May. The first service visit took place on 14 May, when Kapoor reported a mismatch. On 15 May, a request for a replacement or refund was escalated. The notes reference a booking confirmation, two chat screenshots, and a payment receipt.

A support executive acknowledged the complaint and promised an internal review, without an immediate resolution. Following escalation, a partial refund was offered. The outcome was last checked on 12 December 2019. The account’s post is dated 15 December 2019 and its update is dated 20 December 2019. The notes link the account to two other customer accounts describing delayed replacements and unclear cancellation terms.